Refunds & Cancellations

You can cancel any membership at any time from your dashboard: open your dashboard and choose Manage billing. Cancelling stops all future charges. You keep access until the end of the period you already paid for.

If a membership starts with a free trial, or you joined through a creator’s switching link with no charge today, the first charge date is shown before you join. Cancel before that date and you’re never charged.

Membership payments, tips, and paid downloads are generally non-refundable once processed, and cancelling doesn’t automatically refund a payment that has already gone through. We will refund you when:

• you were charged twice for the same thing,
• you didn’t authorize the payment,
• a technical problem on ByUs caused the charge, or
• you didn’t get the access or download you paid for.

We may also refund in other cases when it’s the right thing to do. Nothing here limits any refund, cancellation, or dispute rights you have under the law where you live or under your card’s rules.

Yearly memberships are paid once for the whole year. We email you 20 to 30 days before a yearly membership renews, with the date and the amount, so you have time to decide. To stop the renewal, cancel any time before the renewal date.

Email support@byusapp.com from the email address on your ByUs account. Tell us which creator the payment was for, the date, and what went wrong. We’ll look into it promptly. Approved refunds go back to the card you paid with, and your bank usually shows them within 5 to 10 business days.

Please contact us before disputing a charge with your bank. It’s usually the fastest way to get it sorted out.

This page is a plain-language summary of section 4 of our Terms of Service, which is the official version.